Terms & Conditions
TABLE OF CONTENTS
1. These Terms 1
2. Information About Us and How to Contact Us 1
3. Our Contract With You 1
4. Your Rights to Make Changes 2
5. Our Rights to Make Changes 2
6. Providing the Services 2
7. Accommodation 4
8. Vehicles 4
9. Your Rights to End the Contract 4
10. Our Rights to End the Contract 5
11. If There Is a Problem With the Services 6
12. Price and Payment 7
13. Our Responsibility for Loss or Damage Suffered By You 8
14. How We May Use Your Personal Information 9
15. Other Important Terms 9
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you. The services include the use of our accommodation and any other amenities or services described as included in the price of your stay in the information provided to you.
1.2 Why you should read them. Please read these terms and our Cosy Camping Policy carefully before you submit your reservation to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information About Us and How to Contact Us
2.1 Who we are. We are Ramsey Leisure Limited (trading as Cosy Camping Suffolk) a company registered in England and Wales. Our company registration number is 2200379 and our registered office is at BDO LLP, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ.
2.2 How to contact us. You can contact us by telephoning us at 01473 655039/ 07534402326 or by writing to us at firstname.lastname@example.org or Red House Farm, Tenth Road, Bucklesham, Ipswich, Suffolk IP10 0BP.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2.5 When we use the word ‘you’ we mean the person who has made the booking. The ‘others in your party’ are the other individuals apart from you who are included in your booking.
3. Our Contract With You
3.1 How we will accept your booking. Our acceptance of your booking will take place when we write to you to accept it or we tell you that we are able to provide you with the services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the services.
3.3 Your booking number. We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
4. Your Rights to Make Changes
Changing your booking. If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our Rights to Make Changes
5.1 Minor changes to the services. We may change the services:
5.1.1 to reflect changes in relevant laws and regulatory requirements ; and/or
5.1.2 to implement minor adjustments or improvements and/or carry out essential maintenance work to our camping site. Whilst we will take steps to try and reduce the impact of such improvements, there may be noise and visual disturbance.
5.2 More significant changes to the services and these terms. In addition, we may make more significant changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
6. Providing the Services
6.1 When we will provide the services. We will supply the services to you from the date set out in the booking for the time period set out in the booking.
6.2 We are not responsible for changes outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect on the services. Provided we do this we will not be liable for changes caused by the event but if there is a risk of substantial change you may contact us to end the contract and receive a refund for any services you have paid for but not received.
6.3 What will happen if you do not provide required information to us. As we informed you in the description of the services on our website, we will need certain information from you so that we can provide the services to you, for example, the names and addresses of the others in your party. We will contact you to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may end the contract (see clause 10.1). We will not be responsible for not providing any part of the services, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.4 Reasons we may suspend the services. We may have to suspend the services to:
6.4.1 deal with technical problems or make minor technical changes;
6.4.2 update the services to reflect changes in relevant laws and regulatory requirements; and/or
6.4.3 make changes to the services as requested by you or notified by us to you (see clause 5).
6.5 Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them and we will refund any sums you have paid in advance for services not provided to you.
6.6 We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.
7.1 Use of the accommodation. You and the others in your party must use the accommodation and its contents for leisure only and with care and leave it in a clean condition on departure.
7.2 We can charge extra if you and/or the others in your party mistreat the accommodation. We reserve the right to charge you for any extra cleaning, damage or missing items arising from the way you and/or the others in your party treat the accommodation and/or its contents. We will ask you to pay a security deposit when you arrive. We will refund that deposit to you on your departure provided that you have left the accommodation and contents as you found them. We shall be entitled to retain some or all of the deposit if necessary to pay for damages, breakages or extra cleaning caused by you or the others in your party.
7.3 We can enter the accommodation. We reserve the right to enter the accommodation at any time for any reasonable purpose. Your occupation is not exclusive.
8.1 Vehicles must not be taken on site. Vehicles are not allowed on site. Upon arrival you will be allocated a designated parking space. We will provide a form of transport to assist you with transporting your belongings to your accommodation.
8.2 Vehicles must stay in designated spaces. Vehicles must be parked in the designated areas. We will not be liable for any damage to your vehicle, vehicles or personal belongings belonging to any of the others in your party unless it is due to our negligence.
9. Your Rights to End the Contract
9.1 You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
9.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at 9.2.1 to 9.2.5 below the contract will end immediately and we will refund you in full for any services that have not been provided or have not been properly provided. The relevant reasons are:
9.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5.2);
9.2.2 we have told you about an error in the price or description of the services you have booked and you do not wish to proceed;
9.2.3 there is a risk the services may be significantly altered because of events outside our control;
9.2.4 we suspend the services for technical reasons, or notify you that we are going to suspend them for technical reasons; or
9.2.5 you have a legal right to end the contract because of something we have done wrong.
9.3 What happens if you end the contract without a good reason. If you end the contract and you do not have one of the reasons set out in clause 9.2, the contract will end immediately but we may charge you a percentage of the price calculated as set out in the table, as compensation for the net costs we will incur as a result of your ending the contract:
You end the contract You must pay
9.3.1 more than 45 days before 50% of the total cost of your booking
the start date in your booking.
9.3.2 between 44 and 15 days before 50% of the total cost of your booking
the start date in your booking.
9.3.3 fewer than 14 days before 100% of the total cost of your booking
the start date in your booking.
10. Our Rights to End the Contract
10.1 We may end the contract if you break it. We can do this by cancelling your booking before you arrive or by instructing you to leave the site immediately. We shall be entitled to do this if:
10.1.1 you fail to comply with any part of this contract; or
10.1.2 you or any of the others in your party breach any of the terms of our Cosy Camping Policy.
Please note especially that we are entitled to end the contract and require you and the others in your party to leave if your behaviour or that of any of the others in your party is unacceptable. We will act reasonably when deciding whether the behaviour is unacceptable.
10.2 You must compensate us if you break the contract. If we end the contract for a reason set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you a percentage of the price set out in the table as compensation for the net costs we will incur as a result of your breaking the contract.
We end the contract You must pay
10.2.1 more than 45 days before 50% of the total cost of your booking
the start date in your booking.
10.2.2 between 44 and 15 days before 50% of the total cost of your booking
the start date in your booking.
10.2.3 fewer than 14 days before 100% of the total cost of your booking
the start date in your booking.
10.3 We may stop providing the services. We may write to let you know that we are going to stop providing the services. We will let you know at least [two months] in advance of our stopping the services and we will refund any sums you have paid in advance for services that will not be provided.
11. If There Is a Problem with the Services
11.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning us at 01473 655039 or by writing to us at email@example.com or Red House Farm, Tenth Road, Bucklesham, Ipswich, Suffolk, IP10 0BP.
11.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
11.3 Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in clause 11.2) and does not affect them. In the unlikely event there is any defect with the services we will use every effort to remedy the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within 7 days. If we fail to remedy the defect by this deadline we will refund the price you have paid for the defective services.
12. Price and Payment
12.1 Where to find the price for the services. The price of the services (which includes VAT if applicable) will be the price set out in our price list in force at the date of your booking unless we have agreed another price in writing with you. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see clause 12.3 for what happens if we discover an error in the price of the services you book.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the service’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the service’s correct price at your booking date is higher than the price stated in our price list, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
12.4 When you must pay and how you must pay. A non-refundable deposit of 20% of the price of the Services is due when you make your booking. The balance is due six weeks before the first night of your stay. If you make a booking less than six weeks prior to your stay, the whole amount will be due and must be paid at the time of booking.
12.5 If you do not make a payment to us when it is due. If you do not make a payment when it is due, this will be a breach of contract by you and we will have the rights set out in clause 10.1.
12.6 We can charge interest if you pay late. If you do not make any payment to us by the due date (see clause 12.4) we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of [BANK] from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. Our Responsibility for Loss or Damage Suffered By You
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. This includes loss or damage to your personal belongings. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the services.
13.3 We are not liable for business losses. We only supply services for individuals privately. If you and/or any of the others in your party use the services for any commercial, business or re-sale purpose we will have no liability to you and/or any other(s) in your party for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How We May Use Your Personal Information
14.1 How we will use personal information. We will use the personal information you provide to us to:
14.1.1 provide the services;
14.1.2 process your payment for such services; and
14.1.3 if you agreed to this during the booking process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
14.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
15. Other Important Terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You may not transfer your rights to someone else without our consent. You may only transfer your rights and obligations under this contract to another person with our written consent. If you want to transfer your booking, you should contact us to tell us about this. We will act reasonably when we decide whether to permit you to transfer the booking.
15.3 Nobody else has any rights under this contract except someone you pass your booking to with our consent. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.